Shipping & Delivery
At Hemith Surfaces, a premier tile store in Houston, Texas, we are committed to providing a seamless and efficient shipping experience for all our customers. Whether you’re ordering porcelain tiles, porcelain slabs, or any of our other premium products, we ensure your items arrive safely and promptly. Below, you’ll find detailed information about our shipping and delivery policies.
Shipping Options
Standard Shipping
- Estimated Delivery Time: 5-10 business days
- Availability: Available for all products including porcelain tiles and slabs
- Tracking: Tracking information provided upon shipment
Express Shipping
- Estimated Delivery Time: 2-5 business days
- Ideal For: Urgent orders
- Charges: Additional charges apply
- Tracking: Tracking information provided upon shipment
Freight Shipping
- For: Large orders, including bulk porcelain tiles and slabs
- Estimated Delivery Time: 7-14 business days
- Signature: Requires a signature upon delivery
- Tracking: Tracking information provided upon shipment
Delivery Process
Order Processing
- Orders are processed within 1-2 business days.
- You will receive a confirmation email once your order is processed.
- Processing times may vary during peak seasons or due to high order volumes.
Packaging
- Our porcelain tiles and slabs are carefully packaged to prevent damage during transit.
- We use high-quality, eco-friendly packaging materials.
- Each package is thoroughly inspected before shipping.
Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- Use the tracking number to monitor the status of your shipment.
- For any issues or concerns with tracking, please contact our customer service team.
Delivery Guidelines
Residential Deliveries
- Deliveries are made to the address provided at checkout.
- For larger orders, please ensure someone is available to receive and sign for the shipment.
- If no one is available at the time of delivery, a notice will be left with instructions for rescheduling.
Commercial Deliveries
- Deliveries to commercial addresses follow standard business hours.
- Please provide detailed delivery instructions, including any specific receiving protocols.
- For large orders, ensure adequate space for unloading.
International Shipping
- We offer international shipping to select countries.
- Estimated delivery times and shipping costs vary by destination.
- Customers are responsible for any customs duties or taxes imposed by their country.
Shipping Costs
Standard Shipping Rates
- Shipping costs are calculated based on the weight and dimensions of the order.
- Exact shipping charges will be displayed at checkout.
Express Shipping Rates
- Additional charges apply for express shipping services.
- Rates vary based on the size and weight of the order.
Freight Shipping Rates
- For large or bulk orders, freight shipping rates will apply.
- Costs are calculated based on the size, weight, and destination of the shipment.
Returns and Exchanges
Return Policy
- We accept returns within 30 days of delivery.
- Products must be in their original condition and packaging.
- Return shipping costs are the responsibility of the customer.
- Refunds are processed within 7-10 business days of receiving the returned items.
Exchange Policy
- Exchanges are accepted within 30 days of delivery.
- Products must be in their original condition and packaging.
- Customers are responsible for the shipping costs of the exchanged items.
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team:
Email: info@hemithsurfaces.com
Phone: (814) 384-0643
Business Hours: Monday – Friday, 9 AM – 5 PM CST
Visit Us
Hemith Surfaces is dedicated to providing the highest quality porcelain tiles and slabs to our valued customers. If you’re in the Houston area, feel free to visit our store:
Address:
Hemith Surfaces
6100 W by NW Blvd #140
Houston, TX 77040
Website:
www.hemithsurfaces.com
Thank you for choosing Hemith Surfaces. We look forward to providing you with the best quality porcelain tiles and slabs, delivered right to your door.