Refund and Returns Policy

Welcome to Hemith Surfaces’ Refund and Returns Policy

At Hemith Surfaces, a premier tile store in Houston, Texas, we are dedicated to ensuring your satisfaction with our premium porcelain tiles and porcelain slabs. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our comprehensive refund and returns policy.

Our Policy


  • Eligibility: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be in their original condition, unused, and in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.


  • Processing Time: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
  • Method: Refunds will be issued to the original method of payment.
  • Shipping Costs: Original shipping costs are non-refundable. The cost of return shipping is the responsibility of the customer.


  • Eligibility: Exchanges are accepted within 30 days of delivery.
  • Condition: Items must be in their original condition, unused, and in their original packaging.
  • Process: To exchange an item, please contact our customer service team to arrange the exchange. Customers are responsible for the shipping costs of the exchanged items.

How to Return an Item

  1. Contact Us:
    • Email:
    • Phone: (814) 384-0643
    • Provide your order number and reason for the return or exchange.
  2. Prepare Your Return:
    • Ensure the item is securely packaged in its original packaging.
    • Include your receipt or proof of purchase inside the package.
  3. Ship Your Return:
    • Ship the package to our store at the following address:csharpCopy codeHemith Surfaces 6100 W by NW Blvd #140 Houston, TX 77040

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at (814) 384-0643 or email We will arrange for a return or exchange at no additional cost to you. Please provide photos of the damaged or defective item to expedite the process.

Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or special order items
  • Items sold as final sale
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

Restocking Fee

A restocking fee of 15% may apply to returns of large orders, special orders, or items not in their original packaging.

Contact Us

For any questions or assistance with returns and refunds, please contact our customer service team:

Phone: (814) 384-0643
Business Hours: Monday – Friday, 9 AM – 5 PM CST

Visit Us

Hemith Surfaces is dedicated to providing the highest quality porcelain tiles and slabs to our valued customers. If you’re in the Houston area, feel free to visit our store:

Hemith Surfaces
6100 W by NW Blvd #140
Houston, TX 77040


Thank you for choosing Hemith Surfaces. Your satisfaction is our priority, and we are here to ensure you have a positive experience with our products and services.